The safety and security of Helpall users is our top priority. Helpall has a number of features specifically built towards ensuring the same.
If your HOA community could use a way to connect residents and track the goodness, giving, and happiness of residents then Helpall is just the tool you need.
Anyone requesting or giving help must verify their legal identity by uploading documentation. When confirmed, a “verified” stamp appears next to the user’s name.
When qualified users are alerted about new help requests, potential responders can engage in a fully anonymous chat with the requester to decide if the need is legitimate.
Users can set up Trusted Contacts. The app uses these to share the user’s live location while on a journey to fulfil a request, and notify the Trusted Contacts when the user indicates a safety issue.
To prevent the use of abusive language on the app, Helpall uses Artificial Intelligence to detect mood and tone. Continued use of this language results in users being blocked from the platform.
Users can easily report various forms of abuse. Our admin team then reviews and takes necessary action. Users can also block abusive users.
All users can easily manage the information that is visible to others. Users’ contact information, such as phone, email and location are not visible to other users at any time.
To ensure the safety of children and prevent children from being taken advantage of or abused, Helpall is not available to minors. Children less than 18 years old are not allowed to register for or use the app.
In addition to our comprehensive safety features, we strongly encourage users to take adequate measures to ensure their own safety, including, but not limited to:
Do not share your personal information with other users under any circumstances
Do not take up a request unless you’re sure that you’re able to deliver the help
Before venturing out on a journey to give help, check it is a safe location to visit
Be in the company of one or more friends when receiving or delivering help and be aware of your surroundings
Accept and deliver help in daylight, in an open space with public visibility
Have the contact information of local law enforcement and emergency responders